Privacy Policy

Last updated: February 2025

D’VINE (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website dvine.co.uk.

1. Information We Collect

We may collect and process the following personal data:

  • Personal details (e.g., name, email address, phone number) when you contact us or sign up for services.
  • Payment information (if applicable) for transactions.
  • Technical data (e.g., IP address, browser type, device information) collected through cookies.
  • Usage data about how you interact with our website.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and improve our services.
  • To process transactions and send order confirmations (if applicable).
  • To communicate with you, including responding to inquiries.
  • To personalise user experience and enhance website functionality.
  • To comply with legal obligations.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process personal data:

  • Consent – When you provide explicit permission (e.g., newsletter sign-up).
  • Contractual necessity – To fulfil our contractual obligations (e.g., processing orders).
  • Legal obligation – To comply with applicable laws.
  • Legitimate interests – Where necessary for our business operations (e.g., website security).

4. How We Share Your Data

We do not sell your personal data. However, we may share it with:

  • Service providers (e.g., payment processors, hosting services) to operate our website.
  • Legal authorities if required by law.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. For more details, please see our Cookie Policy.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent where applicable.
  • Object to processing based on legitimate interests.
  • Request data portability.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have misused your data.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or loss.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

For any questions about this Privacy Policy, please contact us at:

D’VINE
20 – 24 Swinegate, York, YO1 8AZ
[email protected]
01904 633700